Returns & Exchanges

At Fix-A-Floor, we stand behind the quality of our floor repair solutions and offer a 30-day return window for unused, unopened products to ensure your home projects are successful. If you are not completely satisfied with your purchase, we are here to help you facilitate a smooth exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the unopened Fix-A-Floor adhesive or repair kits in their original packaging to prevent damage during transit, ensuring all components are included.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange items within 5-7 business days.